Store Address

7301 Staples Mill Rd
Richmond, VA 23228

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4.9 /5
57 reviews

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Mon - Fri 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed

Make this my store

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

Mar 12, 2018
Good experience all the way around, from the moment I stepped into the store and spoke to the young man behind the counter, I knew I had come to the right place. He was knowledgeable, accepted my tire repair and had it done in a very short time. Great service, reasonable price, that’s what I wanted and that’s what I got.
Mar 9, 2018
Extremely friendly and accommodating. Very knowledgeable and the prices really can’t be matched. Thanks big o team!
Mar 8, 2018
Fast and friendly.
Mar 8, 2018
Keisha was awesome and very knowledgeable about her job. I enjoyed my time there while I waited for my car to be serviced. Price was right and Big O was excellent. I am bringing my other car to have a tire replaced that other company could not find defect.
Mar 8, 2018
I was impressed with the service I received. And I will return as the need be.
Mar 7, 2018
Greeted at car, explained the current (at the time) amazing deal for the synthetic oil change. Done quickly so I could do other things. Great service, friendly, I will be back with other car very soon.
Mar 6, 2018
Great, friendly and knowledgeable service!
Mar 5, 2018
Everything was great definitely more than just a tire shop even though i only needed tires they recommend other services but didn't try to twist my arm to get other things done. I will definitely do business with Big O in the future
Mar 5, 2018
Great customer and car service!!
Feb 23, 2018
I was very impressed with the staff and the facility upon my first visit to your store on Staples Mill Road. Good customer service is very important to me and often hard to find. You have won a new customer. Thanks for all that you did to make my experience as pleasant as it was.
Feb 21, 2018
I pulled up without an appointment around 8 AM to get four wheels and tires installed on my new Maxima. Clay immediately greeted me at my car and was happy to accommodate my request. I certainly don't trust anyone with my car but I knew it was in good hands. The pricing was very reasonable, customer service was great, and the work was completed properly.
Feb 12, 2018
Every time I’ve been in there everyone has been quick to handle my request and nice i have found my new shop for everything
Feb 7, 2018
Greating and welcome of me was not that great it was my first time but thanks i will return
Jan 30, 2018
Totally impressed vary satisfied already recommended U to 3 of my friends 2 have agreed to visit U this week or next week I'll be a customer for life thanks for your politeness and fast service.
Jan 30, 2018
Awesome associates, best shop in the area I have dealt with this far. Also, loved that i could talk directly to the technican. Would recommend to anyone!!!
Jan 29, 2018
Thank you guys for your professionalism and haveing my car finish at the time I requested
Jan 29, 2018
Fast and friendly service.
Jan 25, 2018
First time visiting store customer service was great and will return to buy tires
Jan 20, 2018
The staff were extremely nice, Gabe me updates on my car, gave accurate assessments, and offered quality service.
Jan 18, 2018
Now that I know Ky is working in a managerial role, I will continue to patronize Big O Tires in the future, as I did for the first time this week. The staff is also friendly, attentive and conscientious. Also, the work was done correctly and in a timely manner. Keep up the good work!
Jan 15, 2018
Fast and friendly just like I like it 🤗
Jan 15, 2018
I was greeted at the door and my needs were handled efficiently. It took a little longer than I expected for the shop to contact me that the work was done but overall my experience was good and I’ll give them another shot the next time i need tires.
Jan 15, 2018
I was looking for a special order tire which other shops could not seem to locate. Big O located a set and had them shipped in and on their floor within a week. I made an appointment and got an alignment, all four tires mounted and balanced, and was on my way in less 1 hour and 30 minutes. Overall a very good tire buying experience.
Jan 15, 2018
It was great both times I took my truck to get service I will come back again
Jan 14, 2018
I called at 9 AM becsuse I blew out a tire and they took care of me right away! Friendly staff!