Store Address

7301 Staples Mill Rd
Richmond, VA 23228

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4.9 /5
108 reviews

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Mon - Fri 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM

Make this my store

Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O Tires customers have trusted us to offer straight answers and top-notch services. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!

Jul 13, 2018
I drove straight from a Firestone store, where my tire was deflating having just run over a nail...where I was treated as if I was in the way. Once I arrived at Big O - I felt as if I stepped into a totally different world where service, kindness, professionalism, & customer service matter. Had a very positive experience because of the staff.
Jul 10, 2018
everything was perfect 100% great
Jul 9, 2018
Service was great and quick. Waiting area was comfortable & accommodating. Will definitely return.
Jul 9, 2018
Wonderful 1st experience. Keisha is a phenominal employee, knowledgeable and helpful. Had to buy a new tire, checked to see if i needed an alignment and the answer was no. Appreciated the honesty. They eill def be receiving my business going forward. Gtrat experience! Thank you O tire!!
Jul 9, 2018
It was a good experience, thanks
Jul 9, 2018
Store associates were very polite and very professional. They were helpful in every way
Jul 9, 2018
Good place all over but need my ac rechecked. It stop blowing cold air 1hour after i left.
Jul 3, 2018
This location has some of the best team members I have encountered. Always, friendly, knowledgable and timely. Added bonus i watched them really take care of an older woman who was waiting for her car. Once they decided it would take 2 hours to complete whatever service was being conducted they came over and offered her a ride home or anywhere she needed to go because they "didn't want her outside walking because it was too hot". Seriously, the kindest thing I have seen in a while.
Jul 2, 2018
From upper management down to customer service this place is definitely top of the line. Any problems get handled with the utmost importance and upper management is on it. They have definitely earned me as a lifetime customer for my vehicles needs. Thanks Bob and those who took care of me on 06/30/18. Very great group.
Jun 28, 2018
Very friendly helpful staff, had a great experience, will be returning.
Jun 27, 2018
Always very imformational and quick.
Jun 26, 2018
I felt right at home outstanding service. Job well done!! Tony E. Sweeney U.S. Retired Army
Jun 25, 2018
Big O Tires may be new and understandably unknown on the east coast but they are well known and loved out west. I’m an active duty military member and I first discovered Big O during my tour in Cheyenne. I was drawn in by their amazing warranty only to find out their customer service was even more amazing! When I needed tires this past weekend and discovered a Big O had opened in Richmond VA I didn’t hesitate to drive 5 hours round trip for a set of Big O tires.
Jun 21, 2018
Keisha is always very nice and helpful. Will use again for my automotive needs.
Jun 18, 2018
Service and quality of work Was phenomenal
Jun 7, 2018
Jun 7, 2018
Jun 6, 2018
Went in for the discount oil change and tire rotation. $39.95. Well I ended up paying $125. But still satisfied! Not only rotated tires but balanced too. Also pulled engine air filter and cabin air filter, showed me their condition. Honda dealer never did that! 98000 mi so I agreed to replace them too. Work was thorough and worth it. Cutest young lady checked me out and all were great!
Jun 6, 2018
I had a slow leak, I was checked in quickly and my tire had a patchable hole which was fixed quickly
Jun 1, 2018
I was greeted by a young black man with corn-row hair (didn't catch his name, but you know who I mean). He was very friendly, polite (yes sir, no sir; people like to be respected and spoken to politely, he definitely made me feel respected, give him a raise) and got me right in for my oil change. I'll be back when I need other services. Thanks for being a professional place to do business. Jim May
Jun 1, 2018
Best Big O I have been to. They make sure you are getting what you need to maintain a safe and reliable vechicle. With flexiable credit options to help you out in between pay days. Child area rocks! Who doesnt like free popcorn!
May 25, 2018
Every time I have come to the shop they have been very professional and courteous. They only try to sell me what I need. Won't be going to any other repair shop!
May 23, 2018
Bit O provided super high quality tires at a great price. And I was pleased to learn that I can take my care there for all vehicle services, not just for tires.
May 15, 2018
May 14, 2018
Overall it was a good first impression. I was able to seen with an appointment and the technical was able to diagnose and solve the immediate problem. The technical also described to me what steps needed to taken in order to identify any areas where Freon may be leaking from the AC system.